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Why do I have to log in again?
Updated over 5 months ago

Once you're logged into Start.me, we save your credentials in a cookie on your browser. This way, you don't have to log in every time you open your browser. If your cookies gets deleted (this may happen automatically), you will be prompted to log in again. If you want to avoid this, make sure your browser saves cookies for Start.me.

Save cookies in Chrome

To prevent an automatic log-out of Start.me in your Chrome browser, follow these instructions:

  1. Click the More button > Settings > Cookies and site permissions (or click chrome://settings/cookies).

  2. Under Sites allowed to use third-party cookies click the Add button.

  3. Now type start.me and click Add to confirm.

Save cookies in Edge

  1. Click the More button > Settings > Privacy, search, and services > Choose what to clear every time you close the browser (or click edge://settings/clearBrowsingDataOnClose).

  2. Next, under Cookies and other site data, locate the Don't clear option, and click the Add button.

  3. Now type start.me and click Add to confirm.
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Save cookies in Firefox

  1. Click the hamburger icon in the top-right corner of your window > Settings.

  2. Now click the Privacy & Security option and scroll down until you locate the Cookies and Site data section.

  3. Locate the Manage Exceptions button and click it.

  4. In the next pop-up type https://start.me and click Allow.

  5. Finally, click Save changes to confirm.
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Saving cookies in your browser should prevent you from having to log in every time you open the browser. If this doesn't solve the issue, feel free to contact our support staff.

Related articles

For more information about the 403 error code, read this support article.

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