If Start.me isn't loading or behaving unexpectedly, try these steps in order. Most issues are resolved by step 1 or 2.
Step 1: Refresh and restart
Hard-refresh the page — press Ctrl+F5 (Windows/Linux) or Cmd+Shift+R (Mac) to reload while bypassing the cache.
Close your browser completely and reopen it.
Step 2: Clear the Start.me cache
Start.me stores page data locally for performance. You can force it to reload everything from the server:
Open this URL: https://start.me/#flushCache
Your page will reload with fresh data from the server.
Step 3: Clear your browser cache
If the issue persists, clear your browser's cached files. See How do I clear my browser cache? for step-by-step instructions per browser.
Step 4: Check other browser extensions
Other browser extensions (especially ad blockers, privacy tools, or script blockers) can sometimes interfere with Start.me. Try disabling them temporarily to see if the issue goes away.
Chrome: Go to
chrome://extensionsand toggle off extensions one by one.Firefox: Go to
about:addonsand disable add-ons one by one.Edge: Go to
edge://extensionsand toggle off extensions.
If disabling an extension fixes the issue, you may need to whitelist Start.me in that extension's settings.
Still not working? Contact us
If none of the above steps help, please reach out to us at support@start.me or use the chat widget in the bottom-right corner.
To help us diagnose the issue, please:
Go to start.me/tools/mydevice and copy the device information shown on that page.
Paste it into your message along with a description of the issue and a screenshot if possible.
This gives us your browser, OS, and screen details automatically — no need to look them up yourself.