Troubleshooting tips

In case you experience issues with, you can try the following troubleshooting tips to solve the issue.

1) Clear your browser cache & cookies
If you don't know how to do this, you can find more information about how to clear your browser cache here.

2) Flush specific cache
Clear specific cache, by going to the following URL:

3) Disable other browser extensions
If you have installed other browser extensions, please try disabling them as they could interfere with 

  • For Chrome, go to chrome://extensions to see the extensions that you've installed.
  • For Firefox, go to about:addons to see the add-ons that you've installed

Reporting the issue to us
If the above steps did not solve the problem, please e-mail us at [email protected] and provide the following information:

  1. A detailed description of the problem
  2. Your browser (version)
  3. The OS (version) you are on (e.g. Windows, iOS, etc)
  4. A screenshot of the page where the error occurs


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