General troubleshooting tips

In case you experience problems with start.me, please try the following troubleshooting tips first:

1. Refresh your page (F5).
   
   
2. Close your browser and restart it again.
   
   
3. Clear your browser cache & cookies
   If you want to learn more about this option, read our dedicated support page for clearing browser cache here.
   
   
4. Flush start.me specific cache
   Clear start.me specific cache, by clicking the following URL: https://start.me/#flushCache
    
5. Disable other browser extensions
   If you have installed other browser extensions, please try disabling them as they could interfere with start.me. 

• For Chrome, go to chrome://extensions to see the extensions that you've installed.
• For Firefox, go to about:addons to see the add-ons that you've installed.

Report the issue to us

If the above steps did not solve the problem, please e-mail us at support@start.me and provide the following information:

1. A detailed description of the problem.
2. Your browser (version).
3. The OS (version) you are on (e.g., Windows, iOS, etc.).
4. A screenshot of the page where the error occurs.